Our Responsibilities

  1. Westfield Removals will review the condition of all items of furniture and belongings prior to any transit to ensure the condition remains the same when unloading at the new destination. Any suggested damage will need to be reported whilst Westfield Removals are on site to be able to take the appropriate course of action.
  2. Westfield Removals cannot be held liable for any damage to goods or property where we have advised that the item of furniture will not fit; such as reduced height restrictions, tight stairways, low ceilings or where fixed obstructions are in place.
  3. Claims cannot be made for electrical items whereby the working order has not been seen prior to removal.
  4. Fragile items or items of significant value must be identified to Westfield Removals upon quotation, with proof of value, and must be included on an inventory.
  5. Claims cannot be made for items that have been transported in boxes that haven’t been inspected or packed by a member of Westfield Removals.
  6. Unless prior agreement is made, Westfield Removals are not responsible for dismantling or rebuilding items of furniture.
  7. Westfield Removals hold the appropriate goods in transit and public liability insurances and are responsible for the health and safety of all their employees.
  8. Westfield Removals will not carry or remove the following items: Prohibited, illegal or stolen goods, drugs, potentially dangerous, damaging or explosive items – including gas bottles, aerosols, fireworks, paints, ammunition or firearms
  9. Full payment is payable on or before the day of works carried out. Payments to be made by cash or bank transfer.
  10. If cancellation is requested less than 24 before the booking, and the job is not rebooked for a later date, a 50% cancellation charge will apply.
  11. Customers are responsible to ensure that adequate parking is available at both destinations, and if parking control is in force, all parking charges are to be covered by the customer.
  12. Westfield Removals aim to carry out work in all weathers, however where significant winds, flooding or snow/ice are present – we reserve the right to postpone journeys until it is safe to do so. In the unlikely event of vehicle breakdown, Westfield Removals shall be entitled to reasonable extension of their obligations.
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